Call us now : 020 8998 9840
Delivery and Returns
 
Delivery Options:
Royal Mail Recorded Delivery (2-5 days untrackable) for orders placed before 1.00pm Mon-Thurs - £3.95
UK Next Day Delivery Guaranteed orders placed before 1.00pm Mon-Thurs - £7.95
International up to 10 working days - £12.50

Delivery:
Orders place between Monday - Friday before 1:00pm will be processed on the same day and will be despatched depending on the delivery method chosen by you.
Any orders placed on Saturday and Sunday will be despatched on Monday.
 
We use reputable 3rd party delivery companies to ensure your order reaches you safely. Note: If your item is lost or stolen in transit, the carrier company will be responsible for compensation claims.

Delivery Information:
Please be aware that someone will need to sign for the delivery of your purchase. Failure to provide an address where someone can sign for your goods, or requesting a delivery address to be changed while your goods are in transit, will result in extra delivery charges being. Goods cannot be left safe or posted through your door for security reasons.



Returns:
 In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund. For an exchange, or for a credit note that is valid for 6 months, you have 28 days from day of receipt to return goods. Refunds will be credited to your original method of payment. Delivery costs are not refunded.

Please note that in the interests of hygiene, any products returned must be in in their original packaging and security seal must not be broken unless faulty.

Please note it is very important that when you return an item, we know the order number it relates to and your details. Complete the Returns Form here. Without these details we won't be able to take the action you want us to. Once we receive them, we will inspect and process the goods to ensure you receive what you want as quickly as possible.

In all cases, the items returned must be in their original condition, which includes all un-tampered packaging.  All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes as un-saleable items cannot be refunded or exchanged.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Heat-Treat
Sahney Siblings Ltd
2B Manhattan Business Park
Westgate
London
W5 1UP
United Kingdom

To speak to our Customer Services please call +44(0)208 998 9840 between 10:00am and 6:00pm (GMT/BST) Monday to Friday or e-mail info@heattreatcap.com